The Patient Account Supervisor is responsible for ensuring the effective and efficient management of the Aveanna Medical Solutions’ Patient Care department. This individual supervises the activities of the Patient Account Representatives. The Patient Account Supervisor maintains an effective level of Patient Care expertise, as well as business literacy and knowledge about Aveanna’s culture and its competition.
Manages the day to day progress of the Patient Care team – intake, recurring and change including hiring, scheduling, appraising performance, rewarding and disciplining employees, addressing complaints and resolving problems
Develops goals and objectives for overall team and each individual team member; evaluates performance against goals, objectives, responsibilities and competencies
Ensures all recurring activities are completed timely, minimizing delays in patient order delivery
Responsible for the outcome of Patient Care and customer service
Ensures work being performed meets internal and external compliance requirements
Demonstrates continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively to provide quality seamless customer service
Resolves patient/customer complaints by identifying problems and coordinating appropriate corrective action
Conducts and coordinates training for new and current team members
This position has direct supervisory responsibilities over a team of Patient Account Representatives.
This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type/Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Flexible hours may also be needed when covering for work load on Eastern time and Central time zones (for example, 5:00 a.m. to 3:00 p.m., or 6:00 a.m. to 4:00 p.m.) This position regularly requires long hours and occasional weekend work as job duties demand.
No travel responsibilities.
Required Education and Experience
High school graduate
Education or experience equivalent to a bachelor’s degree in related field highly preferred
A minimum of 2 years proven experience in managing customer service or equivalent teams
Previous medical office, medical insurance authorization and/or billing experience preferred
Proficiency in Microsoft suite of products including Outlook, Word and Excel
Must be able to adhere to confidentiality standards and professional boundaries at all times
Must possess a strong sense of urgency and attention to detail
Excellent communication skills both written and verbal
Proven ability to manage in a high call volume environment with accuracy and efficiency
Proven ability to work independently at times and within a team
Demonstrated ability to prioritize multiple tasks to meet deadlines
Demonstrated ability to interact in a collaborative manner with other departments and teams
Ability to act with Aveanna’s Vision and Values of Team, Accountability, Aggressive Improvements, and Delivering Excellence
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.