Providing leadership and oversight for Billing function within Revenue Cycle Management. Functions under the responsibility of Billing include submitting claims to the appropriate payors in a timely, compliant and accurate manner. The Billing Supervisor reports to the Billing Manager.
Oversee day-to-day operations of the billing team to ensure all claims are generated and submitted to the appropriate payors in an accurate, compliant and timely manner.
Ensure daily reconciliation of electronic claim files.
Work with payor representatives, vendors and other departments and locations to resolve outstanding billing issues as requested.
Validate claims for all elements of the appropriate billing form according to Aveanna and specific payor guidelines.
Ensure team maintains a daily focus on attaining productivity standards, recommending new approaches for enhancing performance and productivity when appropriate; assist management with the coordination of daily Billing operations.
Develop “super user” capabilities in Aveanna applications and all other related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department.
Schedule and monitor staffing levels to ensure efficient operations and appropriate employee utilization.
Assist department management with employee meetings, budget preparation, strategic planning and expense control in areas assigned.
Assist with department policy and procedure revision/development.
Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourage and support employee decision-making within his or her scope of responsibilities.
Work with department management to complete disciplinary action as required.
Work with department management to complete annual performance reviews for employees, provide timely feedback to employees and address performance/quality and training issues as appropriate.
Deliver positive patient experience.
Adhere to Aveanna organizational policies and procedures for relevant location and job scope.
Liaise appropriately with peers across the system.
Perform any special assignments as requested.
High School Diploma or GED. Bachelor’s (or Associate’s) preferred.
Four (4) years of progressively responsible work experience required.
At least five (5) years of related Revenue Cycle experience, preferably within Billing.
At least three (3) years of supervisory experience preferred.
Certification with Healthcare Financial Management Association, or Certified Revenue Cycle Representative.
Clear understanding of the impact billing has on Revenue Cycle operations and financial performance.
Experience in managing projects involving the collaboration, motivation and cooperation of a wide variety of people with whom there is no direct reporting relationship.
Excellent written, verbal communication and interpersonal skills.
Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment.
A demonstrated ability to use PC based office productivity tools (e.g. Microsoft Outlook, Microsoft Excel) as necessary; general computer skills necessary to work effectively in an office environment.
Dedication to treating both internal and external constituents as clients and customers, maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality.