City: McAllen

State: Texas

Zip: 78504

Branch Coordinator

Reports to:      Office Manager

The Branch Coordinator’s position serves as a support to both management and employees on administrative related issues. The successful Branch Coordinator acts as a resource to employees and managers, and is responsible for providing top level customer service to internal and external entities. Communicating needs proactively to the team, the Branch Coordinator works with the Leadership Team to maintain all filing procedures current. The Branch Coordinator maintains an effective level of business literacy and knowledge about Aveanna’s culture and its competition.

Essential Functions

Recruiting and filing duties:

• Recruits field staff in specific areas of need and supports hiring process of field personnel in compliance with company policies and state/federal regulations.
• Verifies licensure, reference checks and CBI reports.
• Tracks dates of renewal for licensure and CPR, as well as in services attended.
• Maintains complete personnel files according to state and federal regulation as well as company policy
• Establishes and maintains an orientation schedule for caregiver staff.
• Provides support to all personnel including in services, CPR classes and newsletters.
• Communicates with office staff as to personnel needs and new hires.
• Compiles monthly reports to Directors regarding evaluation and skills checks needed.
• Maintains an accurate and up to date contact list of all active caregivers, including mailing log.
• Mails existing patient schedules to families monthly, to arrive prior to the first of each month.
• Mails monthly schedules to patient's home each month according to branch location guidelines.

Administrative duties:

• Assists in answering incoming calls and ensuring accurate messages are taken and given to the appropriate staff member.
• Orders, organizes, and stocks supplies for personnel files and branch.
• Takes inventory of office supplies and patient materials.
• Maintains copiers and calls for maintenance as needed.
• Prepares packets to send to corporate and files for offsite record storage.
• Office mailings - weekly checks, flyers, newsletters, overnight packages.
• Runs errands and outside purchases for office - banking, special occasions.
• Maintains effective interdepartmental communication, participating in branch’s administrative call as needed.
• Maintains daily logs
• Assists with HR functions as appropriate
• Greets and directs visitors/ takes messages and distributes them as appropriate
• Monitors traffic in and out of the location
• Handles distribution of items left at front desk
• Assists and supports marketing efforts
• Other duties as assigned by Manager.

Competencies

• Business Acumen
• Communication
• Ethical Practice
• Cultural Awareness
• Attention to detail
• Time Management

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones

Physical Demands

• Must be able to speak, write, read and understand English
• Frequent lifting, caring, pushing and pulling of up to 25 pounds
• Must be able to lift 50 pounds
• Prolonged walking, standing, bending, kneeling, reaching, twisting
• Must be able to sit and climb stairs
• Must have visual and hearing acuity

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position regularly requires long hours and occasional weekend work as job duties demand

Travel

There is no travel required for this position.

Required Education and Experience

• High school graduate required, College degree preferred.
• Two years general office experience required, two years human resource experience is preferred.
• Effective verbal and written communication skills.
• Ability to file, type, maintain records, schedule appointments and work with Microsoft Office Suite (Word and Excel).
• Effective verbal and written communication skills.
• Familiarity with home health services, and general knowledge in healthcare industry preferred.

Other Requirements

• Must maintain company and employee confidentiality at all times
• Must maintain professional boundaries at all times
• Ability to remain calm and professional in stressful situations

• Effective problem-solving and conflict resolution
• Excellent organization and communication skills

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

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