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Client Services Supervisor

Client Services Supervisor
Phoenix, AZ, United States
Job ID : R0008858
Job ID : R0008858

City: Phoenix

State: AZ

Zip: 85014

Client Services Supervisor

Reports to:      Location Director

This Client Services Supervisor position serves as a consultant to both management and employees on operations related issues. The successful Client Services Supervisor acts as a resource and advisor to employees and managers.  The role listens, advises, and reports on scheduling related issues to the Location Director. Communicating needs proactively to the team, the Client Services Supervisor works with the Leadership Team to develop and champion integrated solutions. The Client Services Supervisor maintains an effective level of business literacy and knowledge about Aveanna’s culture and its competition.

Competencies

  • Business Acumen
  • Communication
  • Consultation
  • Ethical Practice
  • Cultural Awareness
  • Relationship Management

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones

Essential Functions

Recruiting

  • Creates and responds immediately to daily e-mail alerts from Indeed, Zip Recruiter, Craigslist, CareerBuilder and other sources;  contacts potential candidates via email, phone and/or texts same day, multiple attempts (morning, lunch, end of day)
  • Checks recruiting system for new applicants each morning and every two hours throughout day; e-mails and calls all qualified candidates same day; documents and maintains applicant information in recruiting system including status changes
  • Schedules all qualified applicants for next available Assessment Center during first conversation with candidate when possible
  • Makes additional contact attempts to  all previous active candidates that have not been reached to date
  • Responds to all new candidates immediately upon return contact
  • Direct mails one hundred (100) pieces of correspondence to potential applicants each week
  • Calls through both the list of active caregivers not billing hours and the list of previous employees each week, makes a minimum of twenty-five (25) calls per week
  • Reviews overtime weekly and recruits accordingly
  • Tracks new candidates via Excel and sends daily report to Director and other required individuals

Staffing/Scheduling

  • Manages the staffing needs of the client as ordered by the physician
  • Maintains accurate system for tracking staff availability and staffing assignments
  • Creates, updates and distributes client schedules in a timely manner
  • Works with field staff and families to accommodate the best staffing match for the client
  • Maintains accurate client and employee information including demographics and preferences
  • Informs families of unexpected schedule changes and/or unstaffed shifts as soon as they occur
  • Collaborates with the Clinical Care Manager to addresses employee call-outs, tardiness and other personnel issues
  • Builds strong relationships with families, staff and referral sources Participates in the QI process as appropriate
  • Communicates staffing needs to the Director and/or Sourcing Partner
  • Participates in the on-boarding process as appropriate
  • Participates in marketing and development activities for clients, referral sources, and community outreach
  • Maintains active involvement with issues of cost containment, effectively utilizing staff within guidelines
  • Assists with human resources, payroll and other administrative duties as assigned
  • Demonstrates knowledge and adherence to PSA policies and procedures 
  • Utilizes reports and collaborates with the Clinical Care Manager to ensure that field staff is appropriately credentialed
  • Performs other duties as assigned by the supervisor

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5:00 p.m. This position regularly requires long hours and occasional weekend work as job duties demand

Travel

This position requires no travel.

Required Education and Experience

  • One or two years in recruiting or scheduling capacity
  • One or two years of pediatric/neonatal experience preferred
  • One year of home care experience highly preferred

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

#Aveanna

Requisition ID: R0008858

Job Location

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