Medical Records Clerk

Medical Records Clerk
Chandler, Arizona, United States
Job ID : R0008667
Job ID : R0008667

City: Chandler

State: Arizona

Zip: 85286

Medical Records Clerk

Reports to: Director, Patient Care

The Medical Records Clerk serves as the first contact for Aveanna Medical Solutions. This position is responsible for managing incoming calls and providing excellent customer service to all visitors. Additionally, the Medical Records Clerk maintains patient files, distributes incoming faxes, and organizes incoming/outgoing mail for delivery. The Medical Records Clerk maintains an effective level of medical records filing expertise, as well as business literacy and knowledge about Aveanna’s culture and its competition.

Essential Functions

  • Operate telephone switchboard to answer, screen and forward calls; providing information, taking messages and forwarding calls to voicemail system
  • Greet persons entering organization, determine nature and purpose of visit and direct or escort them to specific destinations
  • Send out company correspondence as assigned by the Director of Patient Care
  • Routinely updates company phone directory
  • Manage faxes as they come in; entering them into Brightree system and forwarding information to correct team
  • Create new patient files for patients in all locations
  • Match patient delivery tickets with eligibility forms
  • Maintains all patient files; ensuring all delivery tickets, claims and patient paperwork are filed in the correct patient file
  • Mail any off-cycle deliveries that can go regular mail as directed Distribution
  • Mail all company correspondence; track all postage used via postage log
  • Perform other administrative tasks as needed


  • Business Acumen
  • Communication
  • Consultation
  • Ethical Practice
  • Cultural Awareness
  • Relationship Management

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Flexible hours may also be needed when covering for work load on Eastern time and Central time zones (for example, 5:00 a.m. to 3:00 p.m., or 6:00 a.m. to 4:00 p.m.) This position regularly requires long hours and occasional weekend work as job duties demand.


No travel responsibilities.

Required Education and Experience

  • High school diploma or GED required
  • Previous medical office, medical insurance authorization and/or billing experience preferred
  • Proficiency in Microsoft suite of products including Outlook, Word and Excel
  • Must be able to adhere to confidentiality standards and professional boundaries at all times
  • Must possess a strong sense of urgency and attention to detail
  • Excellent communication skills both written and verbal
  • Proven ability to manage in a high call volume environment with accuracy and efficiency
  • Proven ability to work independently at times and within a team
  • Demonstrated ability to prioritize multiple tasks to meet deadlines
  • Demonstrated ability to interact in a collaborative manner with other departments and teams
  • Ability to act with Aveanna’s Vision and Values of Team, Accountability, Aggressive Improvements, and Delivering Excellence

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 


Requisition ID: R0008667

Job Location


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