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Client Services Manager

Client Services Manager
McAllen, TX, United States
Job ID : R0008924
Job ID : R0008924

City: McAllen

State: TX

Zip Code: 78504

Client Services Manager

Reports to:      Location Director

This Client Services Manager position serves as a consultant to both management and employees on clinical and nursing related issues. The successful Client Services Manager acts as a resource and advisor to employees and managers.  The role listens, advises, and reports on nursing issues to the Location Director. Communicating needs proactively to the Nursing Team, the Client Services Manager works with the Leadership Team to develop and champion integrated solutions. The position formulates partnerships across shared services to deliver value-added service to management and employees that reflects the business objectives of the organization. The Client Services Manager maintains an effective level of nursing expertise, as well as business literacy and knowledge about Aveanna’s culture and its competition.

Essential Functions

Recruiting

  • Creates and responds immediately to daily e-mail alerts from Indeed, Zip Recruiter, Craigslist, CareerBuilder and other sources;  contacts potential candidates via email, phone and/or texts same day, multiple attempts (morning, lunch, end of day)
  • Checks recruiting system for new applicants each morning and every two hours throughout day; e-mails and calls all qualified candidates same day; documents and maintains applicant information in recruiting system including status changes
  • Schedules all qualified applicants for next available Assessment Center during first conversation with candidate when possible
  • Makes additional contact attempts to  all previous active candidates that have not been reached to date
  • Responds to all new candidates immediately upon return contact
  • Direct mails one hundred (100) pieces of correspondence to potential applicants each week
  • Calls through both the list of active caregivers not billing hours and the list of previous employees each week, makes a minimum of twenty-five (25) calls per week
  • Reviews overtime weekly and recruits accordingly
  • Tracks new candidates via Excel and sends daily report to Director and other required individuals
     

Staffing/Scheduling

  • Manages the staffing needs of the client as ordered by the physician
  • Maintains accurate system for tracking staff availability and staffing assignments
  • Creates, updates and distributes client schedules in a timely manner
  • Works with field staff and families to accommodate the best staffing match for the client
  • Maintains accurate client and employee information including demographics and preferences
  • Informs families of unexpected schedule changes and/or unstaffed shifts as soon as they occur
  • Collaborates with the Clinical Care Manager to addresses employee call-outs, tardiness and other personnel issues
  • Builds strong relationships with families, staff and referral sources Participates in the QI process as appropriate
  • Communicates staffing needs to the Director and/or Sourcing Partner
  • Participates in the on-boarding process as appropriate
  • Participates in marketing and development activities for clients, referral sources, and community outreach
  • Maintains active involvement with issues of cost containment, effectively utilizing staff within guidelines
  • Assists with human resources, payroll and other administrative duties as assigned
  • Demonstrates knowledge and adherence to PSA policies and procedures 
  • Utilizes reports and collaborates with the Clinical Care Manager to ensure that field staff is appropriately credentialed
  • Performs other duties as assigned by the supervisor

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as laptop computers and smartphones

Position Type/Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. This position requires occasional long hours and weekend work as job duties demand.

Travel

Approximately 10%, travel is local during the business day with occasional overnight travel as needed

Required Education and Experience

  • Two years of management experience
  • One or two years of pediatric/neonatal experience preferred
  • One year of home care experience highly preferred
  • Valid Driver’s License and Acceptable Motor Vehicle Record (MVR)

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

# Aveanna

Requisition ID: R0008924

Job Location

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