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Client Services Supervisor

Client Services Supervisor
Phoenix, AZ, United States
Job ID : R0009012
Job ID : R0009012

City: Phoenix

State: AZ

Zip code: 85014

Client Services Supervisor

Position Overview
Responsible for hiring qualified caregivers that meet patient needs, but are also a good fit for the company. The position requires searching for, interviewing, researching, hiring, onboarding and scheduling of new staff members. Tasks also include working with branch location staff to determine staffing needs, developing and implementing improvements to the process of recruiting candidates and ensuring their location staffing levels are steady and sufficient.

Essential Job Functions
Recruiting:
• Creates and responds immediately to daily e-mail alerts from Indeed, Zip Recruiter, Craigslist, CareerBuilder and other sources; contacts potential candidates via email, phone and/or texts same day, multiple attempts (morning, lunch, end of day)
• Checks recruiting system for new applicants each morning and every two hours throughout day; e-mails and calls all qualified candidates same day; documents and maintains applicant information in recruiting system including status changes
• Schedules all qualified applicants for next available Assessment Center during first conversation with candidate when possible
• Makes additional contact attempts to all previous active candidates that have not been reached to date
• Responds to all new candidates immediately upon return contact
• Direct mails one hundred (100) pieces of correspondence to potential applicants each week
• Calls through both the list of active caregivers not billing hours and the list of previous employees each week, makes a minimum of twenty-five (25) calls per week
• Reviews overtime weekly and recruits accordingly
• Tracks new candidates via Excel and sends daily report to Director and other required individuals
Staffing/Scheduling:
• Manages the staffing needs of the client as ordered by the physician
• Maintains accurate system for tracking staff availability and staffing assignments
• Creates, updates and distributes client schedules in a timely manner
• Works with field staff and families to accommodate the best staffing match for the client
• Maintains accurate client and employee information including demographics and preferences
• Informs families of unexpected schedule changes and/or unstaffed shifts as soon as they occur
• Collaborates with the Clinical Managers/Supervisors to addresses employee call-outs, tardiness and other personnel issues
• Builds strong relationships with families, staff and referral sources
• Participates in the QI process as appropriate
• Communicates staffing needs to the Director and/or Sourcing Partner
• Participates in the on-boarding process as appropriate
• Participates in marketing and development activities for clients, referral sources, and community outreach
• Maintains active involvement with issues of cost containment, effectively utilizing staff within guidelines
• Assists with human resources, payroll and other administrative duties as assigned
• Demonstrates knowledge and adherence to Aveanna policies and procedures
• Utilizes reports and collaborates with the Clinical Managers/Supervisors to ensure that field staff is appropriately credentialed

Requirements
• High school diploma or GED
• One or two years in recruiting or scheduling capacity
• Must be able to work after hours on-call schedule
• Proficient Microsoft Office skills
• Proficient typing skills

Preferences
• Bachelor’s Degree
• One or two years of pediatric/neonatal experience preferred
• One year of home care experience highly preferred
• Bilingual a plus

Other Skills/Abilities
• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Ability to remain calm and professional in stressful situations
• Ability to multi-task
• Attention to detail
• Time Management
• Effective problem-solving and conflict resolution skills
• Excellent organization and communication skills
• Leadership skills
• Quick-thinking and astute decision making skills

Physical Requirements
• Must be able to speak, write, read and understand English
• Occasional lifting, carrying, pushing and pulling of 25 pounds
• Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
• Must have visual and hearing acuity

Environment
• Performs duties in an office environment with occasional field visits during agency operating hours
• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#Aveanna

Requisition ID: R0009012

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