Providing leadership and overseeing the daily operations of the Cash Applications function for Aveanna Healthcare. Functions under the responsibility of the Cash Applications include posting all payments and refunds to the appropriate hospital accounts in a timely and accurate manner.
Support, oversee, and manage the performance and productivity of the team as it relates to cash applications activities and pre-defined goals/targets, while providing continual feedback and guidance to the team.
Oversee posting of all payments and refunds to the appropriate accounts to ensure that all accounts are reflected and accounted for in the system, accurate and timely at month’s end, or within appropriate timeline.
Strive to have no backlog of un-posted cash or recoups at the end of each month.
Ensure accurate and timely completion of credit and refund processing.
Develop and maintain “super user” capabilities in Aveanna applications and all other related information systems, tools, technologies, and processes; assist other employees as needed to ensure all tools are fully utilized to create an efficient and effective department.
Create a work environment for employees through team building, coaching, constructive feedback, work delegation, personal example and goal setting that encourages creativity, open dialogue on work issues, professional growth, and a consistent, high level of performance; encourage and support employee decision-making within his or her scope of responsibilities.
Work with the Training department to develop and deploy training for new employees and provide ongoing training as needed.
Complete annual performance reviews for employees and provide timely feedback to employees and address performance/quality and training issues as appropriate.
Develop and revise department policies and procedures as required.
Deliver positive patient experience.
Liaise appropriately with peers across the system.
Complete disciplinary action as required.
Adhere to Aveanna organizational policies and procedures for relevant location and job scope.
Perform any special assignments as requested.
Bachelor’s degree from a recognized college or university OR
At least five (5) years of related Revenue Cycle experience, preferably within Cash Applications.
At least three (3) years of supervisory experience preferred.
Clear understanding of the impact cash applications has on Revenue Cycle operations and financial performance.
Knowledge of government and non-government third party benefit and coverage rules.
Ability to craft, communicate, and align teams to the established departmental and corporate vision, by utilizing the capacity to simultaneously balance both the big picture strategic perspective and attention to detail.
Act as an enthusiastic coach and leader with demonstrated ability to recruit, mentor, train and develop employees, and monitor performance.
Ability to prioritize and manage multiple tasks simultaneously, and to effectively anticipate and respond to issues as needed in a dynamic work environment.
A demonstrated ability to use PC based office productivity tools (e.g. Microsoft Outlook, Microsoft Excel) as necessary and PC based financial tools (spreadsheets, data bases, financial planning software and graphics, Microsoft preferred) effectively for analyses and presentations; general computer skills necessary to work effectively in an office environment.
Experience in managing projects involving the collaboration, motivation and cooperation of a wide variety of people with whom there is no direct reporting relationship.
Excellent written, verbal communication and interpersonal skills.