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Operations Specialist

Operations Specialist
Tacoma, WA (Lakewood)-PDN, United States
Job ID : R0009078
Job ID : R0009078

Operations Specialist

Position Overview
Responsible for providing top level customer service to internal and external clients as it relates to branch location’s clinical operational support activities.

Essential Job Functions
• Payroll Activities:
o Weekly time sheets entries for caregiver staff visits which generates billing
o Audit weekly payroll reports and make timely payroll adjustments when necessary
o Process and close payroll each week according to guidelines
o Prepare and ensure timesheets and nursing notes for corporate billing department are processed according to guidelines
o Prepare and maintain payroll files
o Review and audit weekly net profit reports and communicate discrepancies to management in a timely manner
o Be primary point of contact for location caregiver payroll inquiries
o Establish an open line of communication and positive relationship with the Corporate Payroll department
• Personnel Activities:
o Assist with caregiver onboarding activities; may be asked to assist with recruiting activities
o Ensuring all caregiver personnel files are secure, accurate and complete
o Verification and maintenance of caregiver credentials (licenses and certifications)
o Creating and providing monthly evaluation and skills report to Director(s)
o Coordinate with Corporate Risk Management and Leave of Absence Specialists on all worker compensation claims and return to work coordination activities
o Coordinate with People Services on all unemployment claims
o Be primary point of contact for caregiver questions relating to company benefits, policies, procedures, education
• Caregiver Coordination Activities:
o Establish and maintain an orientation schedule for caregiver staff
o Maintain accurate and up to date contact list of all active caregivers, including mailing log
o Review and confirm weekly schedules according to branch location guidelines
o Mail monthly schedule to patient’s home each month according to branch location guidelines
• Office Support Activities:
o Scanning and/or filing of documentation and records
o Assist in answering of incoming calls and ensuring accurate messages are taken and given to the appropriate staff member
o Mail distribution to appropriate staff member or department
o Process invoices according to branch location guidelines
o Office supply orders
o Preform special projects as needed

Requirements
• High school diploma or GED
• Proficient typing skills
• Proficient Microsoft Office skills

Preferences
• Payroll and/or human resources experience
• Private duty, home care or health care company experience
• Advanced Microsoft Excel skills
• Two (2) years general office experience

Other Skills/Abilities
• Must maintain company and employee confidentiality at all times
• Must maintain professional boundaries at all times
• Ability to remain calm and professional in stressful situations
• Attention to detail
• Time Management
• Effective problem-solving and conflict resolution
• Excellent organization and communication skills

Environment
• Performs duties in an office environment during agency operating hours
• Must be able to function in a wide variety of environments which may involve exposure to allergens and other various conditions

Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

#Aveanna

Requisition ID: R0009078

Job Location

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