Patient Account Representative

Patient Account Representative
Chandler, AZ-Medical Solutions, United States
Job ID : R0009091
Job ID : R0009091

Patient Care Representative - We offer *quarterly bonuses*, full *benefits* and in depth *training*

Aveanna Healthcare brings together two of the largest providers of pediatric home care in the nation: Epic Health Services and PSA Healthcare. The Aveanna Healthcare family of companies cares for medically fragile patients in 24 states through our rapidly growing network of more than 220 branch offices.

The Company

At Aveanna, every employee plays an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remains dependent on our continued ability to consistently deliver compassionate, committed care for our patients. We are looking for talented and committed individuals in search of a rewarding career with our company.

  • Our core values are: Compassion, Team Integrity, Accountability, Trust, Innovation, Compliance and Fun.
  • We believe in every employee playing an important role in bringing our mission to life. The ongoing growth and success of Aveanna Healthcare remains dependent on our continued ability to consistently deliver compassionate, committed care for medically fragile patients. Our mission is to revolutionize the way pediatric healthcare is delivered, one patient at a time.
  • Specifically, our Aveanna Medical Solutions Division focuses on delivering timely, effective, and compassionate customer service to our families.

The Position

Thanks to our growth, we currently have opportunities for experienced Patient Care Representatives who possess strong attention to detail and problem solving skills to join the Aveanna team in Chandler, Arizona.

  • We offer full time health benefits, 401k, quarterly bonuses and continuous in-depth training, to develop our future leaders from within.
  • We also focus on providing a Fun and Innovative environment where Caring and Compassion fuel our daily moments.


The Patient Care Representative is responsible for providing a high level of customer service to our patients and their caregivers from intake to discharge. The primary functions of this position include accurate documentation of intake, change RX, demographic changes, delivery reorder, and discharge as well as the following position functions.

  • Verify insurance information for accuracy and completeness and resolve discrepancies as needed.
  • Obtain clinical information needed for order processing or reimbursement.
  • Contact patients to: advise them of the order placed on their behalf and to confirm all patient demographic information; to communicate any financial responsibilities and/or additional information necessary for processing the order received; to promote other company product and services as appropriate.
  • Ensure patient information is accurate, including demographic data, prescriptions, physician data, insurance eligibility and coverage.
  • Review Ops Worklist report and ensure all applicable accounts/sales orders are reviewed and processed appropriately.
  • Contact patient on a monthly basis to review and confirm delivery details to ensure timely delivery and appropriate revenue recognition for order.


  • High School diploma or equivalent experience, with some course work in healthcare, while a certification in Insurance Authorization and/or precertification is preferred.
  • A minimum of two (2) years of related experience in healthcare, medical office and/or in a customer service role are required. Insurance authorization and/or precertification
  • Knowledge of home health, Durable Medical Equipment (DME) and Enteral nutrition products preferred.
  • Excellent verbal and written communication skills.
  • Proficiency in Microsoft suite of products including Outlook, Word and Excel.
  • Strong basic math and accounting skills.

Why Should You Apply?

  • Opportunities for a rewarding career focused on making lives better.
  • Competitive pay
  • Great benefits.
  • Reasonable hours.

Aveanna offers competitive salaries, benefits and rewarding careers focused on making lives better. For more information and to apply online, please visit www.aveanna.com

Equal Employment Opportunity and Affirmative Action: Aveanna provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Aveanna complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Requisition ID: R0009091

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